Terms of Service

Terms and Conditions of Sale

1. These Terms

1.1 What these terms cover. These terms and conditions govern the supply of products by Lam Distro Limited, trading as Micropod, to consumers.

1.2 Why you should read them. Please carefully read these terms before placing an order. They detail essential information about product supply, contract changes, termination, problem resolution, and more. If you find errors or need clarification, contact us promptly.

2. Information About Us and How to Contact Us

2.1 Who we are. This website is owned by Lam Distro Limited, trading as Micropod, based at 60 Hinckley Road, Leicester, England, LE3 0TL, registered in England and Wales (company number 14453495)

2.2 How to contact us. Reach us at 07842555942, write to the registered office address, or email info@micropod.co.uk.

2.3 How we may contact you. We will contact you by phone, email, or post using the details provided during your order.

2.4 "Writing" includes emails. The term "writing" includes email communication.

3. Eligibility

3.1 Our products are available only to individuals over 18 years old. By ordering, you confirm you are over 18. Random age verification may occur; failure to provide proof may lead to contract termination.

4. Our contract with you

4.1 How we will accept your order. Acceptance happens when we confirm via email, creating a contract.

4.2 If we cannot accept your order. Non-acceptance may result from unavailability, resource limits, pricing errors, or delivery issues.

4.3 Your order number. An order number is assigned upon acceptance.

5. Our products

5.1 Products may vary slightly. Images are illustrative; actual colors may differ.

5.2 Product packaging may vary. Actual packaging may differ from website images.

6. Your rights to make changes

7. Our rights to make changes

7.1 Minor changes. Changes may occur for legal compliance or minor adjustments.

7.2 More significant changes. We'll notify you of substantial changes, allowing contract termination and refund if desired.

8. Providing the products

8.1 Delivery costs. Displayed on our website.

8.2 When we will provide the products. Estimated within 30 working days of acceptance.

8.3 Delays outside our control. We'll minimize delays due to events beyond our control; not liable for resulting delays.

8.4 If not at home during delivery. Follow instructions for rearrangement or collection.

8.5 If you don't re-arrange delivery. Additional charges may apply.

8.6 Your legal rights for late delivery. Legal rights apply for late delivery; you can set a new deadline or end the contract.

8.7 Setting a new deadline for delivery. Provide a reasonable deadline; you can end the contract if not met.

8.8 Ending the contract for late delivery. If substantially delayed, you can cancel the order or reject delivered goods.

8.9 When you become responsible for the goods. Responsibility transfers upon delivery.

8.10 When you own goods. Ownership transfers upon full payment.

8.11 Information requirements. Provide necessary information promptly to avoid late or incomplete supply.

8.12 Reasons we may suspend supply. Suspension may occur for technical or legal reasons or at your request.

8.13 Your rights if we suspend supply. We'll notify you; if prolonged, adjustments will be made.

8.14 Missing or damaged items. Report issues within 24 hours for resolution; damaged items may need verification.

9. Your rights to end the contract

9.1 Ending under specific circumstances. Your rights depend on product condition, our actions, or a change of mind within the cooling-off period.

9.2 Ending due to our actions. Immediate termination and full refund if we breach contract terms.

9.3 Exercising your right to change your mind. Applicable within 14 days for most products; exceptions listed.

9.4 Ending where not at fault. You can end before completion, subject to reasonable compensation.

10. How to end the contract with us (including if you have changed your mind)

10.1 Tell us you want to end the contract. Via phone, email, online form, or post. Provide order details.

10.2 Returning products after ending the contract. Return products according to instructions. Costs covered for damaged items.

10.3 Costs of return. We cover return costs for damaged items; you pay if responsible.

10.4 Refund process. Refunded via original payment method.

10.5 Deductions from refunds. Reductions may occur for goods handling not permitted in a shop.

10.6 Refund timing. Prompt refunds upon receiving returned products.

11. Our rights to end the contract

11.1 Ending for non-payment or information. Termination possible if payment not made, information not provided, or non-delivery.

11.2 Compensation for contract breach. Refund for undelivered products, but compensation for incurred costs may apply.

11.3 Product withdrawal. Advance notice of product withdrawal provided with a refund for undelivered items.

12. If there is a problem with the product

12.1 How to tell us about problems. Contact us for product-related questions or complaints.

12.2 Legal rights summary. Refer to our detailed Warranty Returns Policy for information on legal rights.

12.3 Return of rejected products. Return rejected products as directed for a refund of costs.

13. Price and payment

13.1 Product price. Indicated on order pages, inclusive of VAT.

13.2 Changes in VAT rate. Rate changes adjusted unless payment made in full before the change.

13.3 Pricing errors. We check prices; if errors occur, we'll notify you for instructions; obvious errors may result in contract termination.

13.4 Payment timing and method. Pay when placing orders using major credit/debit cards.

13.5 Late payment interest. Late payment may incur interest.

14. Our responsibility for loss or damage suffered by you

14.1 Responsibility for foreseeable loss. We're responsible for foreseeable loss or damage caused by us; not liable for unforeseeable loss or commercial use.

14.2 Liability exceptions. No exclusion or limitation of liability where unlawful; exceptions include personal injury, fraud, breach of legal rights, and defective products under the Consumer Protection Act 1987.

14.3 Business losses. No liability for business-related losses.

15. How we may use your personal information

15.1 Our privacy policy. Review our privacy policy for details on personal data handling.

16. Other important terms

16.1 Transfer of contract. Transfer the contract to someone else with our consent.

16.2 Consent for contract transfer. Consent may be required for contract transfer.

16.3 Third-party rights. No third-party rights, except for named affiliates.

16.4 Governing law and jurisdiction. Governed by English law; subject to the exclusive jurisdiction of the English courts.

17. CLP Regulations

17.1 Nicotine warning. Nicotine concentration warnings as required by CLP Regulations.

18. Promotions and Discounts

18.1 Availability of discounts. Subject to availability; bundle deal conditions apply.

18.2 Bundle deal return policy. Returns per standard policy; bundle adjustments may apply.

18.3 Social media competition terms. Terms for social media competitions outlined.

18.4 Returns for promotional items. Limited returns for promotional items.

18.5 Voucher code terms. Voucher code terms specified; misuse may lead to cancellation.

18.6 Gift cards. Gift cards available, subject to terms.

18.7 Competitions. Terms for competitions provided separately.

19. Additional Information

19.1 Frequently Asked Questions (FAQs). Additional information available in our FAQs.

19.2 Updates to terms. Terms may be updated; check for changes.

19.3 Written communications. Communications in writing, including email.

19.4 Notices. Notices sent via email or postal address provided.

19.5 Invalidity. If any part of these terms is unenforceable, the rest will remain valid.

19.6 Complaints. Contact us with any complaints.

19.7 Waiver. Waiver of any rights under these terms is effective only if in writing and not considered a waiver of subsequent breaches.

19.8 Law. Governed by English law.

19.9 Jurisdiction. Subject to the exclusive jurisdiction of the English courts.

19.10 Full details. Full company details provided for transparency.

19.11 Health & Safety. Comply with health and safety guidelines for product use.

19.12 Data protection. Comply with data protection guidelines outlined in our privacy policy.

19.13 Recall. Procedures for product recalls outlined.

19.14 Social Responsibility. Commitment to social responsibility outlined.

19.15 Customer Service. Contact details for customer service provided.