Privacy Policy

1. Data Collection

We neither sell products nor provide services to children, and we do not target children for marketing. Individuals under the age of 18 are not allowed to use our website or access our products or services through any available channel.

We may collect and process the following data about you:

1.1 Information you provide to us

Details filled in forms on our site https://www.micropod.co.uk/ or information provided via phone, email, or other means. This includes information provided during registration, subscription, surveys, order placements, and reporting issues with our site. It encompasses name, email, address, comments, date of birth, gender, feedback, marketing opinions, and competition entries. We do not store payment card information.

If you apply for a position at Flavour Warehouse or any of our group companies, the information provided and gathered during the interview and assessment process will be used to assess your suitability for opportunities. Equal opportunities information may be requested but is not mandatory and does not affect your application. Unsuccessful applicants may have their details retained in our talent pool for up to two years for potential future opportunities and recruitment monitoring.

1.2 Information we collect about you

We collect data when you interact with us, such as visiting our website, store, or corresponding with us. Specifically, we collect the following data:

Details of your visits to our site, including full Uniform Resource Locators (URLs), traffic data, location data, weblogs, and other communication data, whether for billing purposes or otherwise, and the resources you access.
Internet Protocol (IP) address used to connect your computer to the Internet, including your IP address, operating system, browser type, and time zone setting. IP addresses are not linked to personally identifiable information.
Cookies: Our website uses cookies to distinguish you from other users, improving your browsing experience. Cookies are pieces of data stored on your hard drive, ensuring your privacy is not compromised. You may deactivate cookies in your web browser or clear them from your browsing data.

We utilize CCTV in our premises for crime prevention, detection, safety, and security. Information about incidents is logged, and we keep records of online information and feedback.

1.3 Information from 3rd parties

We use information available from certain 3rd parties, as detailed in this policy.

2. Data Use

We use information about you in the following ways:

2.1 To fulfill a contract with you

When you buy or request something, we use your information to fulfill our contract with you. This includes using tools to determine access or enable product purchases by conducting searches with 3rd-party age verification services to verify your identity and age. A record of the search is retained.

2.2 To pursue our legitimate interests

Our legitimate interests include keeping records up-to-date, fulfilling legal and contractual duties, identifying products and services that may interest you, improving our site and services, developing new products and services, and conducting market research or marketing activities. We use your information to:

Provide and enhance products and services and respond to your inquiries.
Record communications for staff training, quality improvement, and addressing complaints or issues.
Notify you of changes to products, services, or our site.
Provide information about goods or services similar to those you've purchased or inquired about.
Identify visitors and improve our products or services based on comments or interactions.

To understand you better as a customer, we analyze transactions and information you provide.

To prevent, investigate, and report fraud, terrorism, misrepresentation, security incidents, or crime, we:

Monitor transactions and review CCTV.
Record communications, including calls and emails.
Use other organizations for information review, such as card/payment validity and age verification.

To comply with law, uphold legal or contractual rights, and monitor, audit, and train on compliance matters, we may pass information to insurers, monitor transactions, review CCTV, record communications, and verify identity and age.

2.3 When you consent to it

For new customers, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means if you consent. We use cookies or similar technologies on the website and in digital marketing, including analytic cookies. You can withdraw consent at any time by emailing informationcompliance@flavourwarehouse.co.uk.

2.4 To comply with the law

When the law requires data processing, we will do so for legal, compliance, regulatory, and investigative purposes, including government agencies and law enforcement. Processing also occurs when you exercise your rights under data protection legislation.

3. Data Transfer

We hold your data within the EU but may transfer it outside the country where collected. It may be processed by staff outside the EEA. By submitting your data, you agree to this transfer, storing, or processing. Transfers outside the EEA are based on standard data protection clauses or explicit consent.

4. Data Security and Retention

Information provided to us is stored on secure servers. We make reasonable efforts to ensure accurate, complete, current, and reliable data. Technical and organizational measures protect personal data from unauthorized access, misuse, alteration, or loss. These measures include physical and IT security. We request that clients and third parties also protect data security and confidentiality.

Payment transactions use Sagepay or Paypal. If you have a password for site access, keep it confidential. Unfortunately, internet transmission risks exist. We use strict procedures and security features upon receiving your information.

We generally retain personal data for up to ten years, destroying it if no longer required. CCTV data is stored for up to 30 days unless needed longer due to an incident.

5. Your Rights

This policy informs you about data use. You have the right to access, update, correct, restrict processing, withdraw consent, or remove your data. Upon record removal, minimal information is retained to prevent future contact. While efforts are made not to contact you, we cannot guarantee this if information is available from a third party.

For data removal or to opt out of contact, email informationcompliance@micropod.co.uk. Subject access requests are processed without a fee, but additional copies may incur a charge. Responses are typically within 30 days.

For questions or requests, contact informationcompliance@micropod.co.uk

6. Statement Updates

This statement may be updated occasionally, with updates posted on this page. Last updated on 2 January 2024.