FAQ's

Why Age Verification is Required?

As an authorized distributor of Micropod, we bear the responsibility of ensuring that our products are sold exclusively to individuals of legal age. To fulfill this obligation, we've implemented a robust system that necessitates age verification through ID confirmation. This process ensures that our products are dispatched only to those who meet the legal criteria for purchase. Customers placing orders from outside the UK may experience a slight delay in processing as legal requirements vary across nations, leading to additional time for the algorithm to verify the legality of submitted documents. Rest assured, if you've used a valid document to confirm your age and your order is pending, it will be processed shortly!

Inquiries Regarding Delivery

For local UK shipping, we provide a swift and reliable option tailored to our vape product enthusiasts. Our diverse range of shipping options caters to various preferences and delivers our products directly to you. While we strive to offer precise delivery timescales, it's important to note that, like any delivery service, these are approximate and contingent on availability. During peak periods or adverse weather conditions, deliveries may exceed the anticipated timeline. We furnish tracking numbers for the relevant delivery service; however, we cannot be held responsible for any delays. Consequently, we do not guarantee delivery times and do not refund postage fees for tardy deliveries. Additionally, we lack control over potential delays or issues with customs or import authorities in destination countries. To preemptively address any potential complications, we kindly request that you familiarize yourself with local legislation regarding the import of nicotine-based products before placing an order. We cannot be held accountable for goods that are detained, delayed, or confiscated by customs.